Your privacy matters to us. This policy explains in plain terms what personal data Batpro collects, why we collect it, how we use and protect it, and what rights you have as a Malaysian player on our platform.
Our Commitments to You
These cards highlight the core principles behind Batpro's approach to data privacy. The full policy document below provides complete legal detail.
We only collect the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or in excess of what our platform requires.
All personal data held by Batpro is stored on secured servers protected by 256-bit SSL encryption, access controls, and regular security audits. Sensitive financial data — including bank account and e-wallet details — is encrypted at rest and in transit.
Batpro does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with service partners is limited to what is necessary for platform operations, payments, and compliance — and is governed by strict data processing agreements.
As a Batpro player, you have clear rights over your personal data — including the right to access, correct, port, and request deletion of your information. These rights can be exercised at any time by contacting our support team.
Batpro uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse usage patterns. You can manage cookie preferences through your browser settings at any time.
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy and to comply with applicable regulatory requirements, including AML and financial records obligations. Data no longer required is securely deleted.
This Privacy Policy ("Policy") is issued by Batpro ("Batpro", "we", "us", "our"), the operator of the online gaming platform accessible at https://batpro.cam (the "Platform"). This Policy describes how Batpro collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Player", "User") who access or register on the Platform.
By registering a Batpro account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy applies to all players accessing the Platform from Malaysia, including but not limited to users based in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and all other states and federal territories. Batpro is committed to treating your personal data with respect, transparency, and in accordance with applicable data protection standards.
Note: This Policy should be read in conjunction with Batpro's Terms & Conditions, which govern your use of the Platform and incorporate this Privacy Policy by reference.
For the purposes of this Privacy Policy, the following definitions shall apply:
Batpro collects Personal Data from you through several channels in the course of providing and improving our services. The categories of data we collect include the following:
When you create a Batpro account, we collect:
To comply with our KYC and AML obligations, we may collect:
In connection with deposits and withdrawals, we collect:
When you use the Platform, we automatically collect:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, MyKad / passport number | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account updates |
| Financial Data | Bank account, e-wallet ID, transaction records | Payment gateway, cashier transactions |
| Usage Data | Betting history, session logs, game activity | Platform activity tracking |
| Technical Data | IP address, device ID, browser type | Automatic collection via cookies / server logs |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
Batpro processes your Personal Data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The primary purposes for which we process your data include:
Batpro processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
Batpro does not sell, rent, or trade your Personal Data to third parties for their own independent marketing or commercial purposes. Your data may be shared with the following categories of recipients where strictly necessary:
To process your deposits and withdrawals, we share relevant financial data with payment processors and gateway providers including banking partners, e-wallet operators (Touch 'n Go, Boost, GrabPay), DuitNow and FPX infrastructure providers, and cryptocurrency network intermediaries. These providers process your data solely for the purpose of executing your payment instructions.
We may engage specialist third-party KYC and identity verification service providers to validate the documents you submit. These providers act as Data Processors under written agreements and may only use your data for the specific verification purpose.
Batpro will disclose your Personal Data to competent regulatory, law enforcement, or government authorities where required by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will notify you of such disclosure where legally permitted to do so.
We work with cloud hosting providers, cybersecurity vendors, analytics platforms, and customer support software providers to operate the Platform. These parties process Personal Data only in accordance with our documented instructions and are bound by strict confidentiality obligations.
Third-party game studios and live casino content providers integrated into the Platform may receive limited usage data (such as session identifiers) necessary to operate their games within the Batpro environment. These providers do not receive your identity or financial data.
Important: Any third party that receives your Personal Data from Batpro is required under contract to maintain adequate security measures and to process your data only for the specific purpose for which it was shared. Batpro cannot be held responsible for the independent data practices of third-party service providers acting outside the scope of our data processing agreements.
Given the international nature of the online gaming industry, your Personal Data may be transferred to and processed in countries outside Malaysia, including jurisdictions where Batpro's hosting infrastructure or data processors are located. Where such transfers occur, Batpro takes steps to ensure that your data receives an equivalent level of protection to that provided under applicable data protection frameworks.
Safeguards applied to international transfers include contractual data protection clauses binding recipient entities to comply with data protection obligations, and the use of service providers who maintain internationally recognised security certifications and compliance standards.
Batpro retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Specific retention considerations include:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with Batpro's internal data lifecycle management procedures.
The Batpro Platform uses cookies and similar tracking technologies to deliver and improve the service, maintain session continuity, and analyse user behaviour. The types of cookies used include:
Managing Cookies: You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Batpro Platform, including preventing you from remaining logged in or accessing certain features. Instructions for managing cookies can be found in the help documentation for your browser.
Batpro implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
While Batpro applies commercially reasonable security practices, no system can guarantee absolute security. You are also responsible for maintaining the security of your account credentials and should contact our support team immediately if you suspect unauthorised access to your account.
As a player on the Batpro Platform, you hold meaningful rights over your Personal Data. Batpro is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:
You have the right to request a copy of the Personal Data Batpro holds about you, along with information about how it is processed.
You may request correction of any inaccurate or incomplete Personal Data held in your Batpro account at any time.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to Batpro's legal retention obligations.
You may request that Batpro restricts its processing of your data in specific circumstances, such as where you contest its accuracy or have objected to its use.
You may request a structured, machine-readable copy of Personal Data you have provided to Batpro, for the purpose of transferring it to another service provider.
You may object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-out requests are processed immediately upon receipt.
To exercise any of your rights, please contact the Batpro Data Privacy team at [email protected]. Please specify the right you wish to exercise and include sufficient information to identify your account. Batpro will respond to your request within a reasonable timeframe. Identity verification may be required before fulfilling certain requests to protect your data from unauthorised access.
Please note: Some rights are subject to limitations. For example, the right to erasure does not override Batpro's legal obligations to retain transaction records and KYC documentation for the periods mandated under applicable AML regulations.
The Batpro Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Providing false date-of-birth information during registration constitutes a breach of Batpro's Terms & Conditions and may constitute fraud under applicable law.
Where Batpro becomes aware or has reasonable grounds to believe that a registered account is held by a minor, the account will be suspended immediately pending investigation. Any funds or winnings accumulated by a minor may be forfeited in their entirety. Age verification is a mandatory component of Batpro's KYC process before withdrawal rights are granted.
The Batpro Platform incorporates third-party services and content providers, including game studios, live casino streaming providers, and payment gateway integrations. These third parties operate their own privacy policies and data practices independently of Batpro. Batpro is not responsible for the privacy practices of third-party services that are not directly operated by Batpro.
Where third parties act as Data Processors on Batpro's behalf (for example, our payment partners including DuitNow infrastructure providers, FPX settlement systems, or KYC verification vendors), they do so under written data processing agreements that require compliance with applicable data protection standards.
Batpro reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered players via the email address on file, through a notification displayed upon Platform login, or by way of a prominent notice on this page.
The effective date at the top of this Policy indicates when the most recent revision was published. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Policy. If you do not agree to a revised Policy, you should cease using the Platform and contact our support team to arrange account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or Batpro's handling of your Personal Data, please contact us through the following channels:
Data Privacy Enquiries & Customer Support
Email: [email protected]
Live Chat: Available 24/7 via the Batpro Platform — select "Privacy / Data Request" from the support topic dropdown
Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 calendar days where practicable.
For information about your rights as a player, visit our FAQ page. For details on responsible gambling and self-exclusion tools, visit our Responsible Gambling page. For the full terms governing your use of Batpro, see our Terms & Conditions.
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